Introduction

At Dovqi Grill & Burger, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or dine at our restaurant.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By using our services, you acknowledge that you have read and understand the terms of this policy.

Information We Collect

We may collect different types of information from and about you, including:

Personal Information

When you make a reservation, place an order, join our loyalty program, or contact us, we may collect:

  • Name, email address, and phone number
  • Delivery address (for delivery orders)
  • Dining preferences and dietary requirements
  • Payment information (processed securely through our payment providers)
  • Date of birth (for age verification and birthday offers)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our website
  • Referral sources and navigation paths
  • Location information (if enabled on your device)

Information from Third Parties

We may receive information about you from third parties, including:

  • Booking platforms and reservation services
  • Food delivery services
  • Social media platforms (if you interact with our social media accounts)
  • Business partners and affiliates

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and managing your reservations, orders, and payments
  • Providing and improving our services
  • Communicating with you about your orders, reservations, and inquiries
  • Sending you promotional offers, newsletters, and marketing communications (with your consent)
  • Analyzing usage patterns to enhance our website and services
  • Customizing your experience based on your preferences
  • Ensuring the security of our services and preventing fraud
  • Complying with legal obligations

Marketing Communications

We may send you marketing communications about our products, services, events, and promotions that we believe may be of interest to you. You can opt out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly at [email protected]
  • Updating your preferences in your account settings (if applicable)

How We Share Your Information

We may share your information with:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Delivery services
  • Email and marketing platforms
  • Analytics providers
  • IT and hosting providers

These service providers are contractually obligated to protect your information and can only use it for the specific purposes we've authorized.

Business Partners

We may share information with business partners for joint marketing efforts, promotions, or to offer complementary services.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing, updating, or correcting your information
  • Requesting deletion of your information
  • Objecting to or restricting certain processing activities
  • Withdrawing consent (where processing is based on consent)
  • Data portability (receiving your information in a structured, commonly used format)

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertisements.

Types of cookies we use:

  • Essential cookies: Necessary for the website to function properly
  • Functional cookies: Enable personalized features and remember your preferences
  • Analytical cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Track your browsing habits to deliver targeted advertising

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may impact the functionality of our website.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Dovqi Grill & Burger
42 Brick Lane
Shoreditch
London E1 6RL
United Kingdom

Email: [email protected]
Phone: +44 20 7123 4567

Last Updated: October 19, 2025